Smart Reputation Management
Algorithmic Review Routing Protocol. Capture 5-star reviews automatically while filtering negative feedback into private support channels.
System Architecture & Overview
This system intercepts the post-purchase or post-service sequence. Utilizing a dual-path logic gateway, clients are first asked for internal feedback (1-5 scale). Scores of 4-5 trigger APIs to push users to public review sites (Google Maps, Yelp). Scores of 1-3 route to an internal ticketing system via webhooks.
Core Capabilities
Sentiment Analysis Gateway
Pre-screens users before exposing public review links.
Omnichannel Triggers
Automated requests via SMS, WhatsApp, and Email sequences.
Google API Integration
Direct deep-linking to the Google Business Profile review modal.
Internal Escalation
Webhook triggers for negative feedback routing to Slack/Zendesk.
Technical Specifications
Built on conditional logic nodes triggering via REST APIs. Requires CRM/Payment processor connection (e.g., Stripe, HubSpot) to trigger the "N+1 day" review request. Average SMS delivery latency < 2 seconds.
Supported Native Integrations:
Projected ROI
100% Fully Managed SaaS
We set it up, manage it, and ensure uptime. You focus on closing sales.
Fully managed setup, ongoing maintenance, and direct access to our engineering team included.