AI Review Management
More 5-star reviews, fewer public complaints. Happy customers get sent to Google. Unhappy ones get handled privately. All automatic.
How It Works
Your Google rating is often the first thing a prospect checks before deciding to call you. One bad review can undo months of great work — and most businesses have no system for doing anything about it.
This automated review management system runs after every completed job or service. Your customer receives a short, personal-feeling text or email asking how their experience went. What they say determines what happens next — entirely automatically.
If they are happy, they are sent directly to your Google review page. One tap and the review is live — no searching for your business, no navigating your profile, no friction that makes customers give up halfway. If they are not happy, the Google link never appears. Instead, you receive an immediate notification with exactly what they said and a personalized apology draft ready to send — so you can step in and handle it privately before anything goes public.
The reputation management system also handles follow-up automatically: customers who do not open get re-messaged up to 3 times. Customers who open but do not respond get up to 4 additional nudges. Someone who opens but does not act is still a reviewer worth following up with — and this system does it without your team ever touching it.
Extras available: CRM pipeline view to track the review campaign status per contact, bulk contact upload to run campaigns against your full customer database, and internal team notifications every time a review is received.
What's Included
Automatic Review Requests
Review requests go out by text and email after every completed job — automatically, based on your workflow. No manual work from your team, and no depending on customers to remember to leave a review on their own.
Sentiment-Based Routing
Positive responses go directly to your Google review page. Negative responses are caught privately — the Google link never appears. Every response is routed based on what the customer actually says, not a rating scale.
Private Damage Control
When an unhappy customer responds, you receive an instant notification with their exact words and a personalized apology draft ready to send. You can step in, fix it, and save the relationship before anything goes public.
Multi-Step Follow-Up
Customers who do not open the first message get up to 3 automatic re-sends. Customers who open but do not respond receive up to 4 follow-up nudges. The system keeps working after the first message — so more reviews come in without more effort from you.
One-Tap Google Review
The review link takes customers directly to your Google review form — no searching for your business, no account creation, no navigation. The less friction, the more reviews you collect. We optimize for every step that makes customers give up.
CRM Pipeline & Contact Management
Track every review campaign in a CRM pipeline view. Upload contacts in bulk to run campaigns against your full customer database. Every interaction is logged to the contact record automatically.
Technical Specifications
Triggered by a CRM pipeline stage change, a completed appointment, or a manual tag applied to a contact. Review requests send via GoHighLevel's SMS and email channels. Customer responses are passed through a Claude API sentiment classification workflow — which reads the plain-language response and returns positive, neutral, or negative intent without relying on keyword matching. Positive routing sends the Google review deep-link in a follow-up message. Negative routing generates a personalized apology draft and fires an internal notification with the customer's exact words. Email open tracking runs via GHL's native pixel — open status determines which re-engagement branch fires next. All review campaign states and outcomes are logged to the GHL CRM contact record with timestamps for full pipeline visibility.
Supported Integrations:
Who This Is For
Common Questions
Key Numbers
100% Fully Managed
We build it, deploy it, and keep it running. You focus on closing.
Fully managed setup, ongoing maintenance, and direct access to our engineering team included.